Sukooon Policy Center
Privacy Policy
Last updated August 13, 2026
This Privacy Policy explains how Sukooon collects, uses, stores, shares, and protects information across its website, app, partner onboarding, payment, and support flows.
Who Controls the Service
SUKOOON CARE & SUPPORT operates Sukooon as a Partnership Firm.
This policy applies to website visitors, account users, partners, and support requesters.
Information Users Provide
- Name, phone number, email address, city, language preference, and account details.
- Partner onboarding details such as profile name, date of birth, occupation, education, languages, bio, profile photo, and selfie photo.
- Support messages, feedback, and form submissions.
Payment and Transaction Data
Sukooon may store payment references, wallet records, transaction IDs, recharge amounts, refund status, payout records, and related accounting metadata.
Sensitive payment credentials such as full card number, CVV, UPI PIN, and banking passwords are not stored by Sukooon's website or app servers.
Call and Conversation Metadata
Where relevant to the service, Sukooon may process call or session metadata such as listener profile, service type, duration, timestamps, connection status, reports, and moderation or support notes.
Device, Log, and Analytics Information
- Browser, device type, approximate region, page visits, timestamps, and diagnostic logs.
- Cookies or similar technologies for security, preferences, analytics, and abuse prevention.
How Information Is Used
- To create and secure accounts, send OTPs, and manage access.
- To operate user-listener discovery, conversation flows, support, safety, moderation, and partner onboarding.
- To process payments, wallet actions, refunds, and payout operations.
- To comply with law, prevent fraud, and protect platform safety.
Third-Party Service Providers
- Payment processors and payment infrastructure providers.
- Hosting, analytics, security, communications, and customer-support infrastructure.
- Professional advisors and lawful authorities where required.
Payment Processors
Authorized payment providers may process payment-sensitive information under their own legal terms and privacy policies.
Sukooon uses only the transaction metadata necessary for reconciliation, support, fraud checks, and compliance.
Cookies and Similar Technologies
- Cookies may be used for session handling, preferences, analytics, and abuse prevention.
- Disabling required cookies may affect how parts of the service work.
Security
Sukooon uses reasonable technical and organizational safeguards to protect account, support, and transaction information. No online service can guarantee absolute security.
Data Retention
- Account, support, and profile records may be retained while needed for service, security, compliance, dispute handling, or legal obligations.
- Payment, tax, and accounting records may be retained longer where required by law or legitimate business needs.
Children and Minimum Age
Sukooon is not intended for children. Users and partners must meet the minimum age requirements described in the Terms & Conditions.
Deletion and Privacy Requests
To request account deletion, correction, or privacy support, contact sukoooncare@gmail.com or +91 78278 07238.
Contact
- Legal Entity: SUKOOON CARE & SUPPORT
- Support Email: sukoooncare@gmail.com
- Support Phone: +91 78278 07238
- Website: https://www.mysukooon.com